Shipping policy
Shipping Policy
Last Updated: May 2026
Thank you for shopping with us. We are committed to providing reliable shipping services and transparent delivery information for all customers worldwide.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. During peak periods, promotional events, or holidays, processing times may be slightly extended.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
Shipping Destinations
We currently ship to most countries internationally, including Australia, the United States, Canada, the United Kingdom, Europe, and selected regions in Asia-Pacific.
If your location is unavailable at checkout, please contact us before placing your order.
Estimated Delivery Times
Estimated delivery times vary depending on destination, customs processing, and local courier services.
- Australia: 3–10 business days
- United States & Canada: 5–15 business days
- United Kingdom & Europe: 5–15 business days
- International Orders: 7–21 business days
Delivery timeframes are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, package weight, and shipping method selected.
From time to time, we may offer free shipping promotions on qualifying orders.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.
Customers are responsible for any applicable customs charges, duties, or taxes required by local authorities.
We are not responsible for delays caused by customs clearance procedures.
Tracking Information
Tracking details will be provided once your order has been dispatched. Please allow up to 48 hours for tracking updates to appear.
Delayed or Lost Shipments
While we work closely with our shipping partners, delays may occasionally occur due to weather, customs processing, courier disruptions, or high shipping volumes.
If your package appears lost or significantly delayed, please contact our support team and we will assist in investigating the shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout.
We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping details provided by the customer.
Damaged Parcels
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the packaging and products so we can assist you promptly.
