Refund policy

Shipping & Refund Policy

Last Updated: May 2026

We want you to feel confident shopping with us. If you experience any issues with your order, we are here to help.

Returns Eligibility

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

  • Items must be unused and in original condition
  • Products must be returned in original packaging where possible
  • Proof of purchase or order confirmation is required

Certain items may be non-returnable due to hygiene, safety, customization, or clearance sale conditions.

Change of Mind Returns

For change-of-mind returns:

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable unless required by law
  • Returned items must be unused and resalable

Damaged, Faulty, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and order details.

Where required under applicable consumer laws, we will provide a replacement, refund, or other appropriate remedy.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds are typically processed within 5–10 business days to the original payment method.

Please note that bank or payment provider processing times may vary.

Non-Refundable Situations

Refunds may not be granted for:

  • Incorrect address submissions by the customer
  • Delays caused by customs or courier services
  • Normal wear and tear
  • Items damaged through misuse
  • Requests made outside the return window

Nothing in this policy limits rights available under applicable consumer protection laws, including the Australian Consumer Law.

Australian Consumer Law Notice

For Australian customers, our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage
  • Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

Chargebacks & Fraud Prevention

We reserve the right to deny refunds where fraudulent activity, abuse of chargebacks, or violations of our policies are identified.